Propuesta de un manual de especificaciones para promover el agilismo dentro de los procesos del departamento técnico de la empresa CORP-GTB CIA. LTDA.

Tesis Materias > Biomedicina
Materias > Ingeniería
Universidad Europea del Atlántico > Docencia > Trabajos finales de Máster
Universidad Internacional Iberoamericana México > Docencia > Trabajos finales de Máster
Cerrado Español Los diferentes hospitales públicos y privados requieren del uso de maquinarias y equipos biomédicos para atender a la población atendida con problemas de salud, por lo que es necesario que dichos equipos funcionen correctamente y se encuentren en óptimas condiciones de funcionamiento cuando sean requeridos. La empresa CORP–GTB Cía. Ltda. es una empresa de servicios consolidada en el mercado dedicada al mantenimiento preventivo y correctivo de equipos biomédicos en establecimientos de salud públicos y privados; no obstante, el departamento técnico de la misma presenta falencias en la gestión de los procesos operativos. El estudio tuvo como objetivo identificar las causas de la ineficiencia existente en las operaciones llevadas a cabo por parte del personal del departamento técnico y su relación con la falta de agilismo presentada dentro del área. El estudio es de enfoque mixto, donde se aplicaron métodos cuantitativos como la encuesta y cualitativos como la entrevista y la discusión de grupos. Se determinó que los niveles de satisfacción laboral y clima laboral no son óptimos; asimismo, en encontró que la falta de estructuración de los procesos operativos propicia la improvisación, generando atascos en las actividades y retrasos en las entregas. Mediante el análisis de los procesos y el enfoque del agilismo se logró realizar una propuesta de gestión del departamento técnico, con el objeto de mejorar los tiempos de entrega, mejorar la satisfacción y clima laboral, e impulsar el crecimiento de la empresa. Se concluye que la metodología basada en el agilismo permite el desarrollo de actividades a través de la optimización del uso de los recursos, mejorando la interacción dentro de los procesos, con lo cual se responde efectivamente al cliente y maximizando el valor. metadata Narváez García, Diego Patricio mail dpatricionarvaez@hotmail.com (2022) Propuesta de un manual de especificaciones para promover el agilismo dentro de los procesos del departamento técnico de la empresa CORP-GTB CIA. LTDA. Masters thesis, Universidad Internacional Iberoamericana México.

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Resumen

Los diferentes hospitales públicos y privados requieren del uso de maquinarias y equipos biomédicos para atender a la población atendida con problemas de salud, por lo que es necesario que dichos equipos funcionen correctamente y se encuentren en óptimas condiciones de funcionamiento cuando sean requeridos. La empresa CORP–GTB Cía. Ltda. es una empresa de servicios consolidada en el mercado dedicada al mantenimiento preventivo y correctivo de equipos biomédicos en establecimientos de salud públicos y privados; no obstante, el departamento técnico de la misma presenta falencias en la gestión de los procesos operativos. El estudio tuvo como objetivo identificar las causas de la ineficiencia existente en las operaciones llevadas a cabo por parte del personal del departamento técnico y su relación con la falta de agilismo presentada dentro del área. El estudio es de enfoque mixto, donde se aplicaron métodos cuantitativos como la encuesta y cualitativos como la entrevista y la discusión de grupos. Se determinó que los niveles de satisfacción laboral y clima laboral no son óptimos; asimismo, en encontró que la falta de estructuración de los procesos operativos propicia la improvisación, generando atascos en las actividades y retrasos en las entregas. Mediante el análisis de los procesos y el enfoque del agilismo se logró realizar una propuesta de gestión del departamento técnico, con el objeto de mejorar los tiempos de entrega, mejorar la satisfacción y clima laboral, e impulsar el crecimiento de la empresa. Se concluye que la metodología basada en el agilismo permite el desarrollo de actividades a través de la optimización del uso de los recursos, mejorando la interacción dentro de los procesos, con lo cual se responde efectivamente al cliente y maximizando el valor.

Tipo de Documento: Tesis (Masters)
Palabras Clave: agilismo, manual de especificaciones, procesos, departamento técnico, estandarización.
Clasificación temática: Materias > Biomedicina
Materias > Ingeniería
Divisiones: Universidad Europea del Atlántico > Docencia > Trabajos finales de Máster
Universidad Internacional Iberoamericana México > Docencia > Trabajos finales de Máster
Depositado: 24 Oct 2023 23:30
Ultima Modificación: 24 Oct 2023 23:30
URI: https://repositorio.uneatlantico.es/id/eprint/1212

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